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FAQs

Gaming for 24 hours is a big commitment so you’ve probably got some questions you want to ask before you sign up.

How do I sign up?

Just enter your details and we’ll send you an email with all the information you need to set up your own fundraising page on JustGiving. Simple.

What do I need to do?

It's completely up to you how you take on your 24 hours of gaming, whether you get together with friends of fly solo, do it all at once or in chunks, stream on Twitch or live tweet. The important thing is that you let everyone know it's all in aid of a great cause so they can support you.

It's free to take and fundraising through JustGiving is easy. Just sign up here and make sure the details of your marathon are available on your page.

What if I can’t commit to 24 hours?

No worries! Fit in the time when you can, and you’ll still be helping people affected by cancer. You can't play for 24 hours straight anyway – you’ll need to take breaks for meals, naps and trips to the loo!

Where will the money go?

Here at Macmillan, we rely on donations for 98% of our income. The proceeds from Game Heroes are part of that, and will help us to provide a variety of services to help people affected by cancer. These services include Macmillan nurses, information resources, carer support, or benefits advice.

You can find out more about what we do and see a detailed breakdown of how we’ve spent our income in our annual reports.

How can I stream my marathon?

You don't need to stream your marathon. And you can game in a team or as a lone wolf. Just make sure you tell all your friends and family about it so you can raise lots of money! Twitch has a really useful guide to setting up a stream. Head to twitch.tv/broadcast for the full lowdown.

I’m under 18 – can I still take part?

At Macmillan we take the safety and wellbeing of children seriously, so Game Heroes is now only open to participants aged 18 and over.

When can I hold my event?

You can hold your Game Heroes event whenever you like in 2018, although most Game Heroes marathons will take place between April-June.

How do I receive donations?

Just set up a personalised JustGiving page to collect your donations. It’s a really easy way for people to sponsor you and add messages of support to gear you up for your Macmillan Game Hero marathon. And when you select Macmillan as your chosen charity, all income is transferred directly to us. So all you have to do is share your page on Facebook and Twitter to get the word out to all your friends and family.

What is Gift Aid?

Gift Aid is a great opportunity for donors to boost their donations to Macmillan by 25% – without spending an extra penny. It means charities like Macmillan can claim the basic tax that donors have paid on their donations back from HM Revenue & Customs (HMRC). If every supporter agreed to Gift Aid, it would raise hundreds of thousands of pounds more to support people affected by cancer. Gift Aid effectively gives Macmillan a 25p tax rebate on every £1 that you give.

Am I eligible to add Gift Aid to my donation?

You can add Gift Aid to your donation if you’re a UK taxpayer. For a charity to claim Gift Aid on your donation you must first have paid UK Income or Capital Gains Tax that financial year (6 April to 5 April). The tax you pay must be equivalent to the amount of Gift Aid the charity will reclaim on your donation that tax year, (and will be claimed by other charities and CASCs). VAT and Council Tax do not qualify.

It’s worth noting, you can’t make donations on behalf of someone else or a company.

Are my personal details safe and secure?

We’re totally committed to safeguarding your privacy so we use cutting-edge technology to store your personal details securely. Please see our privacy policy for further information.

Can I receive cash donations?

For any more information, just drop us a line on 0300 1000 200 or email Although JustGiving is the easiest way to give and collect donation money, we realise it’s not possible for everybody. You can pay offline donations directly into your JustGiving page but we won’t be able to claim Gift Aid on them. Instead, ask your donor to fill out a sponsorship form to make their donation go that bit further.

When you’ve collected all your cash, just send us a cheque along with your completed sponsorship form to:

Game Heroes
Macmillan Cancer Support
89 Albert Embankment
London
SE1 7UQ

Please remember:
Make cheques/CAF cheques/postal orders payable to Macmillan Cancer Support. Please don’t send cash through the post.

Got another question?

For any more information, just drop us a line on 0300 1000 200 or email fundraising@macmillan.org.uk